Your security is our priority. Learn how to protect yourself from common scams and keep your money safe.
Upper Amenfi Community Bank will NEVER ask you for your PIN, password, OTP, or full account details via phone call, SMS, email, or social media. If someone contacts you claiming to be from UACB and requests this information, it is a scam.
Understanding how scammers operate is your first line of defense.
Fraudsters send fake SMS or emails pretending to be from UACB, asking you to click a link or share your PIN.
Someone calls pretending to be a bank officer and asks for your account number, PIN, or OTP code.
Scammers pose as bank agents, mobile money operators, or government officials to trick you into sending money.
Fraudsters ask you to approve transactions, claim you won a prize, or request "reversal" of a fake payment.
Devices attached to ATMs or POS terminals capture your card details and PIN.
Criminals gain access to your account by stealing your login credentials or SIM swapping.
Follow these best practices to keep your accounts and personal information secure.
Never share your PIN, password, or OTP with anyone — not even bank staff
Do not click on links in unsolicited SMS or email messages
Always verify caller identity before sharing any information
Keep your USSD PIN (*992#) secret and change it regularly
Report lost or stolen cards immediately by calling +233 (0) 509 314 527
Monitor your account regularly for unauthorized transactions
Use strong passwords that combine letters, numbers, and symbols
Do not write your PIN on your card or keep it in your wallet
Be cautious of "too good to be true" offers or prizes
Lock your phone with a PIN, pattern, or biometric authentication
If you suspect unauthorized activity on your account or have been targeted by a scam, contact us immediately.
